1. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location. Once your order has shipped, you'll receive a confirmation email with tracking information.
2. What is your return policy?
We offer a 30-Day Satisfaction Guarantee. If your item arrives damaged, defective, or you're not completely satisfied with your purchase, please contact our support team, and we'll be happy to assist you.
3. Is MuscleLuv safe to use every day?
Yes. MuscleLuv is designed for regular self-care use. For the best experience, follow the instructions provided with the device and choose the intensity level that feels most comfortable for you.
4. Do I need conductive gel?
A water-based conductive gel is recommended for the best EMS performance and a smoother, more comfortable massage experience. While not required, using conductive gel may help improve comfort and device performance.
Please note that conductive gel is sold separately and is not included with the device.
5. Which areas of the body can I use it on?
MuscleLuv can be used on the legs, thighs, hips, waist, arms, shoulders, and back. Avoid using the device on broken, irritated, or inflamed skin, and always follow the instructions provided with the device.
6. How long should each session be?
A typical session lasts around 10–15 minutes per treatment area. You can adjust the duration based on your comfort level and personal self-care routine.
7. Is the device rechargeable?
Yes. MuscleLuv features a built-in rechargeable battery and includes a USB charging cable for convenient charging.
8. When can I expect to see results?
Results vary from person to person. With consistent use as part of a regular self-care routine, you may notice improvements in the appearance of your skin and enjoy a more relaxing massage experience over time.
9. Can I use MuscleLuv with body oil or lotion?
For the best experience, we recommend using a water-based conductive gel. Thick creams or body oils may interfere with the effectiveness of the EMS function.
10. How can I contact customer support?
Our customer support team is here to help. Simply visit our Contact Us page or email us, and we'll respond as soon as possible.