1. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery times vary depending on your location, and you'll receive a tracking number as soon as your order ships.
2. What is your return policy?
We offer a 30-Day Satisfaction Guarantee. If your item arrives damaged, defective, or you're not satisfied with your purchase, please contact our support team, and we'll be happy to help.
3. Is MuscleLuv safe to use every day?
Yes! MuscleLuv is designed for regular self-care use. We recommend following the instructions and choosing the intensity level that's most comfortable for you.
4. Do I need conductive gel?
Yes. A water-based conductive gel is recommended for the best EMS performance and a smooth, comfortable massage experience.
5. Which areas of the body can I use it on?
MuscleLuv can be used on your legs, thighs, hips, waist, arms, shoulders, and back. Avoid using it on broken, irritated, or sensitive skin.
6. How long should each session be?
Most people use MuscleLuv for about 10–15 minutes per treatment area. You can adjust the length of your session based on your comfort and routine.
7. Is the device rechargeable?
Yes. MuscleLuv comes with a built-in rechargeable battery and includes a USB charging cable for convenient charging.
8. When can I expect to see results?
Everyone's experience is different. With regular use as part of a healthy self-care routine, many customers notice their skin feels smoother, and their muscles feel more relaxed over time.
9. Can I use MuscleLuv with body oil or lotion?
For the best experience, we recommend using a water-based conductive gel. Thick creams or body oils may reduce the effectiveness of the EMS function.
10. How can I contact customer support?
Our customer support team is here to help. Simply reach out through our Contact Us page or send us an email, and we'll get back to you as soon as possible.