Last Updated: 6, 27, 2026
At MuscleLuv, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Please review our refund policy below before requesting a return or refund.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, your item must:
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Be returned within 30 days of delivery
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Be in its original condition
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Include all original accessories and packaging
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Show no signs of misuse or intentional damage
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Products that have been excessively used or damaged
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Items returned without original packaging
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Gift cards (if applicable)
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Final sale or clearance items (if marked)
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
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Your full name
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Order number
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Reason for the return
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Photos of the product (if damaged or defective)
Our support team will provide return instructions and the appropriate return address.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include clear photos of:
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The product
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The packaging
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The shipping label
We'll work quickly to resolve the issue by providing a replacement or refund when appropriate.
Refund Process
Once your return has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to:
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A damaged product
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A defective product
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An incorrect item shipped by MuscleLuv
Customers are responsible for return shipping costs unless otherwise required by law.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment, it cannot be canceled.
If you need assistance, please contact us as soon as possible after placing your order.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order.
Contact Us
If you have any questions regarding returns or refunds, we're happy to help.
Email: support@muscleluv.com
Our customer support team will respond as quickly as possible to assist you.